Return Policy
FOR CONSUMERS ONLY, WE DO NOT ACCEPT RETURNS FOR COMPANIES
Returns
You have the right to cancel your order up to 14 days after receipt without giving a reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount, including shipping costs. Only the return costs from your home to the online store are at your own expense. If you exercise your right of withdrawal, the product must be returned to the retailer with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at info@nexlay.nl. We will then refund the order amount due within 14 days of registering your return, provided the product has already been returned in good order.
Exceptions to Returns
Please state any exceptions to the right of withdrawal here. Also indicate the details of the item itself. Clearly indicate that it cannot be returned before the consumer has ordered it. Please note:
Exclusion of the right of withdrawal is only possible for products:
a) that have been created by the entrepreneur according to the consumer's specifications;
b) that are clearly personal in nature;
c) that cannot be returned due to their nature;
d) that can spoil or become obsolete quickly;
e) whose price is subject to fluctuations in the financial market over which the entrepreneur has no control;
f) for individual newspapers and magazines;
g) for audio and video recordings and computer software of which the consumer has broken the seal;
h) for hygiene products of which the consumer has broken the seal.
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